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Member Support Center

If you don't find an answer to your question below, then we would be delighted to receive your message using the form below.

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Q: I forgot my username, what now?

A: Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still have issues identifying your username, submit a ticket using the Contact Form above and member client service will reach out to provide assistance.

Q: I forgot my password, what now?

A: Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still have issues identifying your username, submit a ticket using the Contact Form above and member client service will reach out to provide assistance.

Q: Can I change/update my email?

A: Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still have issues identifying your username, submit a ticket using the Contact Form above and member client service will reach out to provide assistance.

Q: How can I check my progress on a particular course?

A: Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still have issues identifying your username, submit a ticket using the Contact Form above and member client service will reach out to provide assistance.

Q: How can I contact customer service to receive support?

A: Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still have issues identifying your username, submit a ticket using the Contact Form above and member client service will reach out to provide assistance.

Q: What is the refund/cancellation policy?

A: Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still have issues identifying your username, submit a ticket using the Contact Form above and member client service will reach out to provide assistance.

Is there anything else we can help you with?

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